Warranty Policy

RecoverWell | Recover Better. Live Better.

Last Updated: November 1, 2026

At RecoverWell, we believe investing in your wellness should come with confidence and peace of mind. We are committed to offering high-quality recovery equipment and providing dependable customer support throughout your ownership experience.

Our products include applicable limited warranty coverage designed to protect against eligible defects in materials, workmanship, and covered components under normal use.

1. Warranty Coverage

Warranty coverage varies by product and is outlined in the warranty information provided with each item.

Depending on the product and its specific coverage terms, warranty service may include:

• Repair or replacement of defective components

• Technical support and troubleshooting

• Replacement parts for eligible issues

• Product replacement when repair is not practical and replacement is authorized

Warranty coverage applies only to qualifying issues within the applicable warranty period.

2. Warranty Duration

Select RecoverWell products include a one-year limited warranty, while coverage periods for other products may vary.

The warranty period may begin on the purchase, shipment, or delivery date, depending on the applicable product terms.

For exact warranty duration and coverage details, please refer to the individual product page or contact our support team before purchasing.

3. Warranty Eligibility

To qualify for warranty service, customers may be required to:

• Provide proof of purchase or a valid order number

• Submit a claim within the applicable warranty period

• Follow proper installation, operation, and maintenance instructions

• Use the product under normal intended conditions

• Provide photographs, videos, or additional information when requested

Failure to follow applicable product instructions may affect warranty eligibility.

4. Warranty Exclusions

Limited warranty coverage generally does not include damage or issues resulting from:

• Misuse, negligence, or accidental damage

• Improper installation or unauthorized modifications

• Failure to follow care and maintenance instructions

• Normal wear and tear

• Unauthorized repairs or alterations

• Improper electrical connections or operating conditions

• Environmental damage outside the product's recommended specifications

Specific exclusions may vary by product. The written warranty terms accompanying your purchase determine the applicable coverage and limitations.

5. How to Submit a Warranty Claim

If you experience an issue with a product purchased from RecoverWell, please contact our customer support team.

To help us process your request efficiently, please include:

1. Your full name and order number

2. Product name and model

3. A brief description of the issue

4. Photos or videos of the problem, if applicable

Email: support@recoverwell.us

Phone: (470) 782-0759

Our team will review your information and assist you with the next steps.

Additional documentation or troubleshooting may be required.

6. Warranty Review & Resolution

Once a warranty claim has been submitted, the issue will be evaluated to determine whether it qualifies for coverage.

Depending on the circumstances and applicable warranty terms, an approved claim may result in:

• Technical troubleshooting

• Replacement parts

• Repair services

• Product replacement, when applicable

Resolution methods and processing times vary depending on the nature of the issue, product availability, and service requirements.

RecoverWell will assist with coordinating the claim and communicating updates throughout the process.

7. Warranty Shipping & Service Costs

Shipping, labor, and service costs associated with warranty claims depend on the product's specific coverage terms.

Certain approved claims may include covered replacement parts, repairs, or shipping arrangements.

Any applicable customer charges will be communicated in accordance with the product's warranty terms and applicable law.

Please contact RecoverWell before shipping any product for warranty service. Unauthorized returns may not be accepted.

8. Shipping Damage

Damage that occurs during transportation is handled separately from standard warranty claims.

If your product arrives damaged, please contact RecoverWell as soon as possible.

We recommend reporting shipping damage within 48 hours of delivery and providing photographs of the packaging and affected product.

Please retain all original packaging until the issue has been reviewed.

For more information, refer to our Shipping & Delivery Policy.

This recommended reporting timeframe does not limit any rights or remedies provided by applicable law.

9. Returns & Refunds

Warranty coverage is separate from our standard return and refund procedures.

A warranty claim does not automatically qualify a purchase for a refund. Eligibility depends on the applicable warranty terms, our Returns & Refunds Policy, and applicable law.

For additional information, please review our Returns & Refunds Policy.

10. Contact RecoverWell

If you have questions about warranty coverage or need assistance with a product, our team is here to help.

RecoverWell Customer Support

Email: support@recoverwell.us

Phone: (470) 782-0759

Website: https://recoverwell.us

At RecoverWell, our commitment to your recovery doesn't end when your order arrives. We're here to help you enjoy your wellness investment with confidence.

Recover Better. Live Better.